A majority of the items we carry are FREE Shipping. However, there are some products that have a standard Flat Rate Fee. Flat Rate Shipping is based on Nationwide averages. Contact us to see if we're able to quote a better rate. FREE shipping will be noted in the descriptions of each of the products that qualify.
Want to know about our Returns Policy? Read more here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within 4 days from the date of your order (typically within 3 days). We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive shipping confirmation from us within four business days of your order, feel free to follow up with us at info@heavyliftdirect.com.
Shipping Method:
Typically orders weighing 150lbs or less will ship via parcel. Orders over 150lbs will ship via LTL (less than truckload). Extra large orders may ship via a dedicated truckload.
Order Status:
To check on the status of your order, email info@heavyliftdirect.com
International Orders:
Please be aware that our products are made specifically for the United States market. This means that they require a 110V electrical system to function correctly. Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to United States standards.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery, you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrive damaged please send photos to info@heavyliftdirect.com and/or call us 1-800-474-6537, then visit our Returns page. If you are missing items in your delivery, email or call at info@heavyliftdirect.com or 1-800-474-6537.