Free Shipping
Most products sold by HeavyLift Direct include FREE shipping within the contiguous United States.
Some products may have a flat-rate shipping charge due to size, weight, destination, or manufacturer requirements. Any applicable shipping charges will be clearly displayed before checkout.
Order Confirmation
After placing your order, you will receive an order confirmation email confirming that we have received your order.
Our team will verify product availability and review your order details. If an item is unavailable or backordered, we will contact you promptly to discuss your options before processing the order.
Order Processing
Most in-stock orders ship within 1-4 business days, with many orders shipping sooner.
If your order is expected to experience a delay, our team will proactively contact you with an updated timeline.
Shipping Confirmation
Once your order leaves the warehouse, we will send tracking information to the email address provided during checkout.
If you do not receive shipping information within 5 business days of placing your order, please contact us and we will be happy to provide an update.
Shipping Methods
Orders under approximately 150 lbs. typically ship via parcel carriers such as UPS or FedEx.
Larger items ship via freight carriers (LTL), while oversized orders may ship via dedicated truck service.
Order Status
Need an update? Contact our team anytime at info@heavyliftdirect.com or call 1-800-474-6537.
When you call HeavyLift Direct, you'll speak with a real person—not a call center.
Freight Deliveries
Freight carriers will typically contact you to schedule delivery for large shipments.
Please inspect your shipment before signing the delivery receipt and note any visible damage or shortages at the time of delivery.
Damaged Shipments
If your shipment arrives damaged, note the damage on the delivery receipt and take photos of the packaging and product immediately.
Email photos to info@heavyliftdirect.com within 24 hours of delivery. Our team will work quickly to resolve the issue and ensure you receive the product you ordered.
Missing Items
If items are missing from your shipment, contact us within 48 hours of delivery.
We will work directly with the manufacturer and carrier to investigate and resolve the issue as quickly as possible.
Questions?
Have questions before or after placing an order? Contact our team at info@heavyliftdirect.com or 1-800-474-6537.
We're a family-owned business and take pride in providing knowledgeable, U.S.-based customer support before, during, and after the sale.
